Manage Support Contacts

The MyJFrog Portal allows you to manage your Support Contacts. This feature is supported for all JFrog subscriptions entitled to technical support.

Adding a new Support Contact does not automatically create a MyJFrog user account. If you want the Support Contact to have a MyJFrog user account, you need to create it separately. For more information, see Manage Users.

The number of support contacts that you can create depends on your JFrog subscription type.

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Note
As a default setting, when you register as a Support Contact, you won't automatically have the MyJFrog Admin role. If needed, you can be added as an Admin to gain the necessary permissions.

The MyJFrog users who can manage Support Contacts differ based on your JFrog instance.

JFrog Cloud

The MyJFrog roles that can manage support contacts are:

Primary Admin
Admin

JFrog Self-Hosted

Only the Primary Admin of the MyJFrog Portal can manage support contacts for self-hosted installations. Self-hosted installations cannot have other admins. The MyJFrog Primary Admin is the subscription’s license owner.

Register Your Support Contact

Access the MyJFrog Portal.
Additionally, you can access the MyJFrog Portal from the JFrog Platform. For more information, see Platform Single Sign-On to MyJFrog.

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Note
You must be a Platform Admin to access the MyJFrog Portal via the JFrog Platform.

Log into the JFrog Platform, and in the left navigation bar of the Application module, click MyJFrog Portal.

This opens the MyJFrog Portal in a new tab in your browser.

Select Support Contacts on the left navigation panel.

The Manage Support Contacts page appears.

Click +New Contact on the top right corner.

The Add New Contact window appears.

Enter the first name, last name, and the email address.

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Warning
According to the JFrog privacy rules, a Support Contact email address must be a personal email address and not a generic address or a distribution list.

In the Time Zone dropdown, select the time zone of the person you're contacting. This helps ensure the right team can address their message during their working hours.
Click Submit.

A new Support Contact appears on the list with the Active status in the All Contacts section. The newly added Support Contact receives an activation email with the title - "Welcome to JFrog Support". Follow the instructions in the email to activate your Support Contact account.

Activate Support Contact

When you register a support contact in the MyJFrog Portal, an email is sent to the support contact email address.

Open the activation email with the title - "Welcome to JFrog Support" from [email protected].

Ensure that you check the junk folder if you are unable to find the email.
Follow the instructions in the activation email to activate the account on the JFrog Support Help Center.
After you change the temporary password, a support account is created.
You are now ready to open and track cases through the JFrog Help Center.

To open a ticket, refer to the Create Support Ticket section in the JFrog Help Center

If you experience any problem with adding your support contacts and activation of a support account, contact us at [email protected].

Change and Modify Your Support Contact

Access the MyJFrog Portal.
Additionally, you can access the MyJFrog Portal from the JFrog Platform. For more information, see Platform Single Sign-On to MyJFrog.

📘
Note
You must be a Platform Admin to access the MyJFrog Portal via the JFrog Platform.

Log into the JFrog Platform, and in the left navigation bar of the Application module, click MyJFrog Portal.

This opens the MyJFrog Portal in a new tab in your browser.

Select Support Contacts on the left navigation panel.

The Manage Support Contacts page appears.

Click the three dots menu on the right, next to the user information, to delete the Support Contact.

You cannot edit your Support Contact details. If you need to update a First Name, Last name, or an email address, you need to delete the entire contact and register the Support Contact once again.